Copywriter, Amazon Shoes

RESPONSIBILITIES

Do you go ga-ga for galoshes or crazy for cardigans? The Amazon.com Fashion Team is looking for a savvy copywriter to translate a passion for fashion into an engaging and accurate shopping experience that influences purchases and drives sales. Not only do our copywriters create appealing product descriptions for shoes, handbags, and clothing items, but also manage classification and keyword data to maintain an easy-to-navigate online fashion store.

Responsibilities: 

• Writing accurate, grammatically correct product titles and descriptions and providing high-quality copy and details in keeping with the Amazon.com voice and brand
• Examining existing product details and keyword data for accuracy
• Troubleshooting products that appear incorrectly on the site to keep navigation clear
• Managing data in multiple catalogs using multiple tools
• Maintaining up-to-date knowledge of current fashion trends, clothing styles and terminology
• Upholding a high productivity level and working with other teams to meet aggressive service levels

#fashionjobs

• Bachelor's degree or equivalent
• Experience editing and fact-checking
• Proven experience working under strict deadlines and the ability to work quickly and accurately in a fast-paced environment
• Proficiency in Microsoft Excel and Word to manage large amounts of data

• Two years of copywriting experience
• Previous fashion or retail experience

APPLY HERE

HauteLook Seasonal Part-Time Work From Home Member Care Representative

 Job Snapshot

Location : 

Los Angeles, CA 90015 (Map it!)

Employee Type : 

Part-Time

Industry : 

Retail

Manages Others : 

No

Job Type : 

Customer Service

Education : 

None

Experience : 

None

Travel : 

None

Post Date : 

8/22/2012

Contact Information

Contact :

Human Resources

Phone :

(213) 741-1890

 Description

HauteLook’s goal is to provide all members with the highest level of customer service in the industry. HauteLook strives to go above and beyond the call of duty and have an innate knowledge of our members’ needs. The primary function of this position is to provide all members with the highest level of customer service in the industry. In order to provide our members with exceptional member care, we are looking for a Member Care Representative who enjoys interacting with our members and isn’t afraid to get on the phone.

• Answer customer’s questions regarding fit, style, returns, credit history, shipping time, and sales platform.
• Member Care Representatives will liaise with customers via email and phone.
• Communicate with supervisors to correct and prevent customer complaints/issues.
• Suggest improvements to enhance company communications (i.e. FAQ’s,website)
• This is a part-time, seasonal, work from home position reporting to our Los Angeles office.

 Requirements

Excellent verbal and written communication skills.

Can convey ideas, policies, and information to customers using clear and concise language

A clear speaking voice with a professional tone

Has "thick skin" and is able to handle complaints in a calm and professional manner, even when handling unpleasant customers

Eye for detail and spotting trends

Passion for the fashion industry

APPLY  HERE

Customer Service Job with FoxTranslate

APPLY HERE

Job Description

Fun Start-Up Seeks Energetic Support Rep

Summary:
FoxTranslate (www.foxtranslate.com) is a fast-growing document translation start-up based in San Francisco, California.
Customers come to us to get documents translated into any one of 35 different languages.
We have a global network of translators doing the translations around the clock.
FoxTranslate is looking for a remote full- or part-time multi-function team member.
Responsibilities will include customer support (email, phone, web) and inbound telesales.
We need someone who wants to wear a lot of hats, learn a lot, and grow with us.


Requirements:
Bachelors degree
Native English-speaker located in North America
A quick-thinker who can juggle responsibilities & multi-task
Strong project management skills
Ability to work with little oversight
Professional communication skills, verbal and written
Able to work 30-40 hours per week
Available M-F for minimum of 7 hours between 6 AM and 6 PM Pacific Time
High-speed internet connection, a computer that is less than 4 years old, ability to make/receive calls on Skype and via telephone
Sales and/or customer support experience is a plus, not required
Spanish or French language skills is a plus, not required
A good sense of humor is a must

Responsibilities:
Customer support - you will send completed translations to customers, handle customer requests, and communicate with translators. You will use our help desk platform daily. 

CDF Travel Hiring Work-at-Home Customer Service Agents!

Welcome to the CDF Travel Employment Site.
Our business is focused entirely on providing vacation clubs and timeshare companies with qualified prospects to attend sales presentations in exchange for a complimentary gift.  Our primary method of achieving this is through the use of direct-mail, inbound and outbound marketing representatives.
In the past we were limited by geography and the size of our call centers.  Thanks to modern advancements in telephony, Internet speed and advanced call center software we are able to expand our employee base beyond our normal geographic limits.
We have openings for qualified customer service representatives. 

• You must be willing to commit to 30 hours per week during one of our available time slots, either day shift or night shift.
  • Day Shift: Monday - Friday 8:00 AM - 2:00 PM (CST)
  • Night Shift: Monday - Friday 2:00 PM - 8:00 PM (CST)
  • Extra Hours: Saturday 8:00 AM - 12:00 PM (CST)
• Must be able to follow our attorney approved scripts verbatim.
• Must have high speed Internet. (No Wireless - No Satellite)
• Must have a USB headset with microphone. (not 3.5 mm jack)
• Must have your own PC running Windows XP or greater.
• Internet Explorer 7+ is recommended for access to administration site.

We use ADP for our payroll management.  We pay every Friday for your qualified tours from the previous week.  As a contract employee you are responsible for your own taxes and Social Security payments.  If you elect to utilize direct deposit, your pay will be deposited into your account every Thursday night making it available Friday morning.
We hope that you will take this opportunity to complete our online application and consider becoming part of the CDF Travel team.
INTERESTED CLICK HERE TO APPLY

Brand Ambassador - ServiceMagic Work from Home

Current Openings <===== Click here to apply

The Brand Ambassador-ServiceMagic is responsible for assisting VIPdesk’s client’s customers via phone. Brand Ambassadors will assess customers’ needs and schedule appointments and/or refer them to the applicable pre-screened home-improvement contractor in their area.  The Brand Ambassador will assist the customers by helping them submit their requests and providing information on additional services. The Brand Ambassador will use a variety of resources and information to assist customers in a prompt, professional, and concise manner.

Part-time and Full-time positions available.
Part-time is up to 34 hours per week, Full-time is up to 40 hours per week.
We are seeking the following availabilities: Part-time 4pm - 12 am ET, Full-time 7am-7pm and  Full-time 8am–8pm ET  Mon-Fri and Sunday
Training Dates: September 24 - October 5, 2012
Training Time:  11:00am - 5:00 pm ET

Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.

• Handles customer requests on behalf of VIPdesk’s client, ServiceMagic, from home office via phone.
• Interacts with customers to provide information on submitting requests and home improvement contractor needs and information. 
• Utilizes upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals for client.
• Represents client in a professional, courteous manner.
• Uses client programs proficiently to assist customer.
• Attends meetings and trainings as required to obtain new and pertinent information about the client and their products and services. 
• Applies high quality customer service guidelines while servicing customers.
• Applies client and VIPdesk policies as applicable whenever interacting with customers.
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
• Other duties as assigned.

System, Telephone, and Office Requirements to be provided by the Brand Ambassador, ServiceMagic**:

• Processor Speed - Single Processor: 2 GHz or higher; Dual Core Processor: 1GHz or higher
• Operating System - Windows XP with Service Pack 3 or higher, Windows Vista with Service Pack 2 or later (32- and 64-bit), Windows 7. (Windows 2000 or lower and MAC are not supported.)
• Memory - 1 GB RAM or higher
• Web Browser - Minimum: IE 6 with service pack 2 or IE 7 
• Internet Access – 1.5 Mbps or more, High Speed Internet Access - DSL or Cable Modem (Dial up, Satellite, and Wireless Connections are NOT allowed). 
• Gmail e-mail account 
• Telephone - Analog (not digital), corded phone (Not Cordless), key pad needs to be on the base (can not be on handset), the handset needs to be removable (cord from jack), a good brand.
• Headset that is corded and able to connect to telephone base, noise-cancelling, and of a quality brand (wireless not permitted).
• *** May be responsible in future to provide approved USB noise-cancelling headset
• Telephone Access - One work phone line (land line only) dedicated to VIPdesk. Analog or Fiber Optic Digital (no VoIP - e.g., Vonage).
• Ability to receive and send faxes.
• Sound card with speakers or USB speakers.
• Anti-Virus Software, Anti-Spyware, & Firewall - Current and regularly updated required.
• Home Office - Home office is in a separate room that is noise free and has a door with locks.
• Cross-cut Shredder Machine
• File cabinet or desk drawer with lock

Job Requirements:

• Able to sit in a confined position for 95% of each scheduled shift.
• Keys data into the computer system and views a computer screen repetitively.
• Due to the home-based nature of this job, the Brand Ambassadors is required to have a home-office environment, phone line, internet connection, and a computer system that meets VIPdesk policies and maintenance requirements, including system upgrades as applicable, which may change over time.

Job Qualifications:

• High-school diploma or equivalent required. Some college preferred. 
• 1+ years related customer service experience required. 
• Prior sales experience required.
• Knowledge of basic home repair services is required.
• Able to thrive in a performance-based environment and motivated by sales goals and incentives.
• Excellent verbal and written communication skills.
• Strong computer and internet skills.  Able to learn quickly in a technical environment.
• Working knowledge of Microsoft Office programs.
• Able to type at least 35 words per minute. 
• Able to use effective and probing questioning and listening techniques to identify customer needs.
• Polite, friendly and knowledgeable phone demeanor.
• Highly adaptable, self-motivated and self-disciplined.
• Able to learn and work independently as well as in a team environment.
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
• Able to work weekend and holiday hours.
• Able to successfully pass a credit, criminal and employment reference security check.
• Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
• Able to supply a computer, internet, and telephone and service that meets the current minimum requirements. 

Compensation:

• Training/Meeting/Other Rate - Federal or State minimum wage, whichever is higher
• Bonuses based on talk time 
• Total compensation averaging $8.50-12.00/hr (hourly rate is $8.50 plus commission/bonus structure)

**VIPdesk is requiring new employees to use VoIP (internet based phone) within 60 days of starting with the company. New employees would start training using a regular phone line and would move to VoIP after training. There is a cost to purchase an approved headset for VoIP. 

Interested applicants should electronically submit a cover letter and resume, along with salary requirements via our website www.vipdesk.com.

VIPdesk is proud to be an equal opportunity employer, M/F/D/V.

VIPdesk Benefits

VIPdesk prides itself in being the employer of choice by offering competitive compensation, flexible work schedules, and a friendly, open work environment dedicated to recognizing individual and team accomplishments.

Your specific benefits package will vary depending on your position, classification, and tenure with VIPdesk but may include:

• Flexibility: ability to set your hours around your personal schedule which may include daytime or evening work, weekend schedules, part-time hours, or full flex scheduling.
• Work/Life Balance: enjoy working out of your own home-office with no stressful commute - giving you more time for the things that are most important to you.
• Work Environment and Culture: work in a corporate culture that thrives on openness, trust, empowerment, and positivity. You'll have an opportunity to work with other smart, creative, and engaging team members who have a passion for service and a desire to be part of a successful team.
• Savings on Expenses: by working out of your home office you'll experience reduced expenses associated with transportation (gas, vehicle maintenance, parking, tolls, or public transportation costs) wardrobe (purchasing "work clothes", dry cleaning), and meal expense.
• Rewards and Performance Incentives: receive additional compensation and intangible rewards from programs designed to recognize top performing team members based on program specific key performance indicators.
• Paid Vacation and Holidays: receive paid time off in addition to company recognized holidays.
• Medical, Dental, and Vision Insurance: opportunity to secure medical and dental benefits offered to both part-time and full-time team members.
• Retirement and Flexible Savings Accounts: participate in a 401k plan to secure savings for retirement or in flexible spending or college savings accounts.
• Life Insurance, Long-term Care, and More: receive basic and supplemental life insurance, whole life insurance and long-term care, accident/critical illness insurance, short and long-term disability, and more.

Customer Service Representative (KY, IN) Work from Home

Current Openings <====== Click to Apply

This position is restricted to Kentucky and Indiana residents only. 
We are not able to consider applicants who do not currently reside in Kentucky or Indiana.

Now accepting new applicants for an October training class. Classes held daily, Mon - Fri, 10am - 4pm ET. 

Seeking new team members for the following part-time shifts: 

• 8am-6pm ET
• 6pm-1:30am ET
• 1:30 am - 9:00 am ET

The Customer Service Representative (CSR) is responsible for providing personalized services to VIPdesk’s Client’s customers in a fast-paced, home-based call center environment. The CSR provides high-quality customer service by handling inbound customer calls inquiring about debit card accounts and by offering additional assistance and services that meet or exceed the Client’s time and quality expectations.

This position requires executing card-member requests promptly and accurately, as well as responding to inquiries, by focusing on understanding VIPdesk’s client service policies, systems, and legal compliance regulations as well as services.

Standard operating hours for this program are 24/7/365. Part-time Customer Service Representatives will work 15-34 hours weekly. Weekend and holiday work is required.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Handles customer requests on behalf of VIPdesk’s client, from home office via phone.
• Answers inbound telephone calls responding to customer inquiries and questions related to their debit card accounts.
• Conducts initial customer assessment by gathering necessary information to document and resolve customer needs.
• Represents client in a professional, courteous manner.
• Uses client systems for handling customer information proficiently.
• Attends meetings and trainings as required to obtain new and pertinent information about the client and their services.
• Applies high-quality customer service guidelines while servicing customers.
• Applies client and VIPdesk policies as applicable whenever interacting with customers.
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
• Other duties as assigned.

System, Telephone, and Office Requirements to be provided by the Customer Service Representative**:

• Processor Speed - Single Processor: 2 GHz or higher; Dual Core Processor: 1GHz or higher
• Operating System - Windows XP with Service Pack 3 or higher, Windows Vista with Service Pack 2 or later (32- and 64-bit), Windows 7. (Windows 2000 or lower and MAC are not supported.)
• Memory - 1 GB RAM or higher
• Web Browser - Minimum: IE 6 with service pack 2 or IE 7 
• Internet Access – 1.5 Mbps or more, High Speed Internet Access - DSL or Cable Modem (Dial up, Satellite, and Wireless Connections are NOT allowed). 
• Gmail e-mail account 
• Telephone - Analog (not digital), corded phone (Not Cordless), key pad needs to be on the base (can not be on handset), the handset needs to be removable (cord from jack), a good brand.
• Headset that is corded and able to connect to telephone base, noise cancelling, and of a quality brand (wireless not permitted).
• Telephone Access - One work phone line (land line only) dedicated to VIPdesk. Analog or Fiber Optic Digital (no VoIP - e.g., Vonage).
• Ability to receive and send faxes.
• Sound card with speakers or USB speakers.
• Anti-Virus Software, Anti-Spyware, & Firewall - Current and regularly updated required.
• Home Office - Home office is in a separate room that is noise free and has a door with locks.
• Cross-cut Shredder Machine
• File cabinet or desk drawer with lock

Job Requirements:

• Able to sit in a confined position for 95% of each scheduled shift.
• Keys data into the computer system and views a computer screen repetitively.
• Due to the home-based nature of this job, the Customer Service Representative is required to have a home-office environment, phone line, Internet connection, and a computer system that meets VIPdesk policies and maintenance requirements, including system upgrades as applicable, which may change over time.

Job Qualifications:

• High school diploma or equivalent required.
• At least one year related customer service experience.
• Call center experience a plus.
• Excellent verbal and written communication skills.
• Able to type at least 35 words per minute.
• Strong computer and Internet skills.  Able to learn quickly in a technical environment.
• Working knowledge of Microsoft Office programs.
• Polite, friendly, and courteous phone demeanor.
• Highly adaptable, self-motivated and self-disciplined.
• Able to learn and work independently as well as in a team environment.
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
• Able to work weekend and holiday hours.
• Able to fluently read, write, comprehend, and speak Spanish is a plus.
• Able to successfully pass a credit, criminal, drug test, FBI fingerprint check, and employment reference security check.
• Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction.
• Able to supply a computer, Internet, and telephone and service that meets the current minimum requirements.

 Compensation:

• Training Rate, Federal or State minimum wage, whichever is higher
• Hourly Rate $8.00/hr

Interested applicants should electronically submit a cover letter and resume, along with salary requirements via our website www.vipdesk.com.

VIPdesk is proud to be an equal opportunity employer, M/F/D/V.

VIPdesk Benefits

VIPdesk prides itself in being the employer of choice by offering competitive compensation, flexible work schedules, and a friendly, open work environment dedicated to recognizing individual and team accomplishments.

Your specific benefits package will vary depending on your position, classification, and tenure with VIPdesk but may include:

• Flexibility: ability to set your hours around your personal schedule which may include daytime or evening work, weekend schedules, part-time hours, or full flex scheduling.
• Work/Life Balance: enjoy working out of your own home-office with no stressful commute - giving you more time for the things that are most important to you.
• Work Environment and Culture: work in a corporate culture that thrives on openness, trust, empowerment, and positivity. You'll have an opportunity to work with other smart, creative, and engaging team members who have a passion for service and a desire to be part of a successful team.
• Savings on Expenses: by working out of your home office you'll experience reduced expenses associated with transportation (gas, vehicle maintenance, parking, tolls, or public transportation costs) wardrobe (purchasing "work clothes", dry cleaning), and meal expense.
• Rewards and Performance Incentives: receive additional compensation and intangible rewards from programs designed to recognize top performing team members based on program specific key performance indicators.
• Paid Vacation and Holidays: receive paid time off in addition to company recognized holidays.
• Medical, Dental, and Vision Insurance: opportunity to secure medical and dental benefits offered to both part-time and full-time team members.
• Retirement and Flexible Savings Accounts: participate in a 401k plan to secure savings for retirement or in flexible spending or college savings accounts.
• Life Insurance, Long-term Care, and More: receive basic and supplemental life insurance, whole life insurance and long-term care, accident/critical illness insurance, short and long-term disability, and more.

Brand Ambassador - Bluefly Work From Home

Current Openings <====== Click to apply.

This position requires legal residency in one of the following states: Alabama, Arizona, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Michigan, Missouri, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Utah, Virginia, Washington, West Virginia, or Wisconsin.

Now accepting applications for part-time October 1 - 12, 2012, training classes.

Seeking candidates to work the following 7-day a week availabilities:

• Monday - Sunday 8:00 am - 4:00 pm ET
• Monday - Sunday 12:00 pm - 9:00 pm ET

The Brand Ambassador is responsible for representing a premier online retailer, Bluefly, by serving as a personal shopper and assisting customers via phone, email, and chat. The Brand Ambassador will provide advice to customers on navigating within Bluefly’s site to find apparel or accessories, sizing and fit of particular designers, purchasing complementary items, product availability, sales or promotions, return policy information, as well as general fashion and/or customer service questions. The Brand Ambassador will use a variety of resources and information to assist customers in a prompt, professional, and concise manner.   
We are currently seeking candidates to work Monday-Sundaypart-time. Part-time Brand Ambassadors will work up to 34 hours weekly. Weekend and holiday work is required.

Essential Duties and Responsibilities include the following.Other responsibilities may be assigned.

• Handles customer requests on behalf of VIPdesk’s client, from home office via phone, email, and chat.
• Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• Provides assistance to customers on site navigation, client policies, product information and all questions related to the client’s product and sales.
• Meets client sales target by utilizing upselling and cross-selling techniques.
• Represents client in a professional, courteous manner.
• Uses client customer service program (CSC), email (LivePerson), and product management systems proficiently. For chat positions, use LivePerson chat program proficiently.
• Attends meetings and trainings as required to obtain new and pertinent information about the client and their products and services.
• Applies high quality customer service guidelines while servicing customers.
• Applies client and VIPdesk policies as applicable whenever interacting with customers.
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
• Other duties as assigned.

Job Requirements:  

• Able to sit in a confined position for 95% of each scheduled shift,
• Keys data into the computer system and views a computer screen repetitively.
•  Due to the home-based nature of this job, the Brand Ambassadors is required to have a home-office environment, phone line, internet connection, and a computer system that meets VIPdesk policies and maintenance requirements, including system upgrades as applicable, which may change over time.  

Job Qualifications:  

• High-school diploma or equivalent required. Some college preferred.
•  2+ years related customer service experience required.
• 1+ year(s) experience with consumer sales.
• Knowledge of fashion industry and trends required.
• Proficient in live chat environment preferred. Chat experience required for Chat positions.
• Able to thrive in a performance-based environment and motivated by sales goals and incentives.
• Excellent verbal and written communication skills.
• Strong computer and internet skills.  Able to learn quickly in a technical environment.
• Working knowledge of Microsoft Office programs.
• Able to type at least 35 words per minute.
• Polite, friendly, and courteous phone demeanor.
• Highly adaptable, self-motivated and self-disciplined.
• Able to learn and work independently as well as in a team environment.
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
• Able to work weekend and holiday hours.
• Able to successfully pass a credit, criminal and employment reference security check.
• Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
• Able to supply a computer, internet, and telephone and service that meets the current minimum requirements.   

Compensation:  

• Training/Meeting/Other Rate - Federal or State minimum wage, whichever is higher
• Incentives based on chat/talk time and completed emails
• Total compensation (hourly + incentives) averaging $10-12/hr    

**VIPdesk is requiring new employees to use VoIP (internet based phone) within 60 days of starting with the company. New employees would start training using a regular phone line and would move to VoIP after training. There is a cost to purchase an approved headset for VoIP. 

VIPdesk is proud to be an equal opportunity employer, M/F/D/V. 

VIPdesk Benefits

VIPdesk prides itself in being the employer of choice by offering competitive compensation, flexible work schedules, and a friendly, open work environment dedicated to recognizing individual and team accomplishments.

Your specific benefits package will vary depending on your position, classification, and tenure with VIPdesk but may include:

• Flexibility: ability to set your hours around your personal schedule which may include daytime or evening work, weekend schedules, part-time hours, or full flex scheduling.
• Work/Life Balance: enjoy working out of your own home-office with no stressful commute - giving you more time for the things that are most important to you.
• Work Environment and Culture: work in a corporate culture that thrives on openness, trust, empowerment, and positivity. You'll have an opportunity to work with other smart, creative, and engaging team members who have a passion for service and a desire to be part of a successful team.
• Savings on Expenses: by working out of your home office you'll experience reduced expenses associated with transportation (gas, vehicle maintenance, parking, tolls, or public transportation costs) wardrobe (purchasing "work clothes", dry cleaning), and meal expense.
• Rewards and Performance Incentives: receive additional compensation and intangible rewards from programs designed to recognize top performing team members based on program specific key performance indicators.
• Paid Vacation and Holidays: receive paid time off in addition to company recognized holidays.
• Medical, Dental, and Vision Insurance: opportunity to secure medical and dental benefits offered to both part-time and full-time team members.
• Retirement and Flexible Savings Accounts: participate in a 401k plan to secure savings for retirement or in flexible spending or college savings accounts.
• Life Insurance, Long-term Care, and More: receive basic and supplemental life insurance, whole life insurance and long-term care, accident/critical illness insurance, short and long-term disability, and more.

Rewards Redemption Specialist (Temporary)

Current Openings <====== Click there to apply

Temporary, Full-time Position: October 8, 2012 - February 2013

    
Summary: 
The home-based Rewards Redemption Specialist position is part of VIPdesk’s Concierge offering.  This position will fulfill rewards redemption requests via phone.  The Rewards Redemption Specialist will use a variety of resources and information to assist customers in a prompt, professional, and concise manner.

VIPdesk operates 24/7/365. Standard operating hours for this position will be Monday through Sunday, 9:00am-9:00pm Eastern Time.  This is a temporary position that will be scheduled between 35 to 40 hours a week.  Weekend and holiday work is required. Fluency in English is required. 

Essential Duties and Responsibilities include the following.Other duties may be assigned. 

• Handles customer rewards requests on behalf of VIPdesk’s client, from home office via phone;
• Interacts with customers to provide information in response to inquiries about rewards programs and to handle and resolve complaints;
• Provides accurate and timely information regarding program terms and conditions;
• Fulfills rewards redemption requests and communicates opportunities for rewards redemptions based on available balances;  
• Applies high quality customer service guidelines when fulfilling customer requests;
• Communicates responses in a clear, professional, timely and concise manner;
• Represents client in a professional, courteous manner;
• Attends meetings and trainings as required to obtain new and pertinent information about the client and their products and services.
• Uses web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information;
• Applies client and VIPdesk policies as applicable whenever interacting with customers.
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, handle time etc.).
• Other duties as assigned.

Job Requirements:

• Able to sit in a confined position for 95% of each scheduled shift.
• Keys data into the computer system and views a computer screen repetitively.
• Due to the home-based nature of this job, the Rewards Redemption Specialist is required to have a home-office environment, phone line, internet connection, and a computer system that meets VIPdesk policies and maintenance requirements, including system upgrades as applicable, which may change over time.

Qualifications:

• High school diploma or equivalent required;
• Some college preferred;
• 2+ years related customer service experience required;
• Hospitality and Service orientation a must, direct experience is highly desirable;
• Strong computer and internet skills.  Able to learn quickly in a technical environment.
• Working knowledge of Microsoft Office programs;
• Able to type at least 35 words per minute;
• Outstanding customer satisfaction and follow through skills, understanding the highest levels of customer service;
• Polite, friendly and knowledgeable phone demeanor;
• Highly adaptable, self-motivated and self-disciplined.
• Able to learn and work independently as well as in a team environment;
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence;
• Able to thrive in a performance-based environment;
• Ability to work weekend and holiday hours;
• Excellent English verbal and written communication skills;
• Able to successfully pass a credit, criminal and employment reference security check;
• Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
• Able to supply a computer, internet, and telephone and service that meets the current minimum requirements.  

System, Telephone, and Office Requirements to be provided by the Rewards Redemption Specialist**:

• Processor Speed - Single Processor: 2 GHz or higher; Dual Core Processor: 1GHz or higher
• Operating System - Windows XP with Service Pack 3 or higher, or Windows Vista with Service Pack 2 or later (32/64- bit ); Windows 7. (Windows 2000 or lower and MAC are not supported)
• MS Office - Including Word and Excel
• Memory - 1 GB RAM or higher
• Web Browser - Minimum: IE 6 with service pack 2 or higher 
• Internet Access – 1.5 Mbps or more, High Speed Internet Access - DSL or Cable Modem (Dial up, Satellite, and Wireless Connections are NOT allowed). 
• Gmail e-mail account 
• Telephone - Analog (not digital), corded phone (Not Cordless), key pad needs to be on the base (can not be on handset), the handset needs to be removable (cord from jack), a good brand.
• Headset that is corded and able to connect to telephone base, noise-cancelling, and of a quality brand (wireless not permitted).
• Telephone Access - One work phone line (land line only) dedicated to VIPdesk. Analog or Fiber Optic Digital (no VoIP - e.g., Vonage).
• Ability to receive and send faxes.
• Sound card with speakers or USB speakers.
• Anti-Virus Software, Anti-Spyware, & Firewall - Current and regularly updated required.
• Home Office - Home office is in a separate room that is noise free and has a door with locks.
• Cross-cut Shredder Machine
• File cabinet or desk drawer with lock

 Compensation:  

• Hourly Rate $9-10/hr
• Training and Meeting Rate, Federal or State minimum wage, whichever is higher

 VIPdesk is proud to be an equal opportunity employer, M/F/D/V.

VIPdesk Benefits

VIPdesk prides itself in being the employer of choice by offering competitive compensation, flexible work schedules, and a friendly, open work environment dedicated to recognizing individual and team accomplishments.

Your specific benefits package will vary depending on your position, classification, and tenure with VIPdesk but may include:

• Flexibility: ability to set your hours around your personal schedule which may include daytime or evening work, weekend schedules, part-time hours, or full flex scheduling.
• Work/Life Balance: enjoy working out of your own home-office with no stressful commute - giving you more time for the things that are most important to you.
• Work Environment and Culture: work in a corporate culture that thrives on openness, trust, empowerment, and positivity. You'll have an opportunity to work with other smart, creative, and engaging team members who have a passion for service and a desire to be part of a successful team.
• Savings on Expenses: by working out of your home office you'll experience reduced expenses associated with transportation (gas, vehicle maintenance, parking, tolls, or public transportation costs) wardrobe (purchasing "work clothes", dry cleaning), and meal expense.
• Rewards and Performance Incentives: receive additional compensation and intangible rewards from programs designed to recognize top performing team members based on program specific key performance indicators.
• Paid Vacation and Holidays: receive paid time off in addition to company recognized holidays.
• Medical, Dental, and Vision Insurance: opportunity to secure medical and dental benefits offered to both part-time and full-time team members.
• Retirement and Flexible Savings Accounts: participate in a 401k plan to secure savings for retirement or in flexible spending or college savings accounts.
• Life Insurance, Long-term Care, and More: receive basic and supplemental life insurance, whole life insurance and long-term care, accident/critical illness insurance, short and long-term disability, and more.

I'm excited to be a host for the Glade Expressions Line

Have you heard of the Glade Expressions Line???

 It's a great new line of scents by Glade. I'm really in love with the Cotton & Italian Mandarin I also like the Fuji Apple & Cardamom Spice but my local stores stopped carrying it. 

Check them out 

he Glade Expressions^® Collection is inspired by art and designed to be left out on display. These authentic, easy-to-use home fragrance products release scents that open up note by note, filling your home with lightly layered fragrances and inviting life in. The breakthrough line includes two unique, refillable products:

Glade Expressions^® Fragrance Mist comes in a chic holder that blends with your décor for a burst of fragrance that's always out and available. Simply squeeze to release a long-lasting, light mist of fragrance; then refill the holder with your favorite true-to-life scent.

The Glade Expressions^® Oil Diffuser releases authentic and exotic fragrances without having to plug it in or find batteries. The trendy holder matches décor perfectly - and is also refillable - making it an effective, stylish option for layering true-to-life fragrances in all of your living spaces.

I'm a host for the Glade Expressions Line via Bzz Agent. I have in no way been paid for what I have said today. I will be receiving a sample of the product to conduct further reviews.