Job Snapshot
Location :
Los Angeles, CA 90015 (
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Employee Type :
Part-Time
Industry :
Retail
Manages Others :
No
Job Type :
Customer Service
Education :
None
Experience :
None
Travel :
None
Post Date :
Contact Information
8/22/2012
Contact :
Human Resources
Phone :
(213) 741-1890
Description
HauteLook’s goal is to provide all members with the highest level of customer service in the industry. HauteLook strives to go above and beyond the call of duty and have an innate knowledge of our members’ needs. The primary function of this position is to provide all members with the highest level of customer service in the industry. In order to provide our members with exceptional member care, we are looking for a Member Care Representative who enjoys interacting with our members and isn’t afraid to get on the phone.
- Answer customer’s questions regarding fit, style, returns, credit history, shipping time, and sales platform.
- Member Care Representatives will liaise with customers via email and phone.
- Communicate with supervisors to correct and prevent customer complaints/issues.
- Suggest improvements to enhance company communications (i.e. FAQ’s,website)
- This is a part-time, seasonal, work from home position reporting to our Los Angeles office.
Requirements
Excellent verbal and written communication skills.
Can convey ideas, policies, and information to customers using clear and concise language
A clear speaking voice with a professional tone
Has "thick skin" and is able to handle complaints in a calm and professional manner, even when handling unpleasant customers
Eye for detail and spotting trends
Passion for the fashion industry
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